Villa No:44
As Villa No:44 Hotel, we value the security of your personal data processed as a data controller defined in the Law No. 6698 on the Protection of Personal Data. Therefore, we would like to inform you about the processing of your personal data.
PURPOSES OF PROCESSING YOUR PERSONAL DATA
Your personal data is processed within the framework of the purposes and legal bases specified below, in accordance with the Law No. 6698 on the Protection of Personal Data and secondary regulations:
Hotel Reservation Procedures: Your personal data is processed to complete and manage your hotel reservations. This includes sending reservation confirmations, cancellations, modifications, and reminders related to your services. Please note that when you share personal data of third parties during reservation, it is your responsibility to ensure that these individuals are aware of the sharing with Villa No:44 and agree to the data usage.
Customer Service: We provide customer service through our website's live support panel and call center to facilitate reservation processes and address your service-related inquiries. The personal data you share with our customer service representatives is processed to respond to your requests.
Communication: We may use the personal data you provide to communicate with you for various purposes. This includes completing reservation processes, sending reminders and notifications, and responding to your inquiries.
Legal Obligations: Your personal data may be processed, transferred, and stored as required by any applicable legislation that Villa No:44 is subject to.
Dispute Resolution: Villa No:44 may process your personal data to demonstrate compliance with legal processes and obligations, and to resolve potential disputes with legal authorities.
Service Improvement and Customer Satisfaction: Your personal data is processed for analytical purposes to improve your website experience, evaluate requests, complaints, and suggestions, and to enhance customer satisfaction and service quality. Additionally, your accommodation reviews and comments may be published on the website within the legitimate interests of Villa No:44. The purpose of publishing these reviews, whether anonymously or not, is to inform other users about the property.
Marketing/Advertising: With your explicit consent, Villa No:44 may use your information for various advertising and marketing activities. This includes creating potential customer records, informing you about campaigns and opportunities, profiling, targeting, advertising activities, tailoring offers to your past preferences and likes, and sending e-newsletters based on your registered preferences on our website's member profile. Your personal data will not be processed for these purposes if you have not given consent for marketing activities or if you have withdrawn your consent.
LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA
Villa No:44 processes personal data when there is at least one legal basis stipulated in the Law. The legal bases for the personal data processing purposes mentioned above are as follows:
Hotel Reservation, Customer Service, and Member Account Processes,These are processed based on the legal basis of fulfilling or establishing a contract, as stipulated in Article 5/2(c) of the Law.
Fulfillment of Legal Obligations, Processing activities carried out to fulfill legal obligations are based on the legal basis of compliance with a legal obligation, as stipulated in Article 5/2(ç) of the Law.
Processing for the Establishment, Exercise, or Protection of a Right, Processing personal data for the resolution of disputes is based on the legal basis of establishing, using, or protecting a right, as stipulated in Article 5/2(e) of the Law.
Marketing and Advertising Activities,Processing for marketing and advertising purposes is based on the legal basis of explicit consent, as stipulated in Article 5/1 of the Law.
Service Improvement, Customer Satisfaction, and Communication, These activities are carried out based on the legal basis of legitimate interests, as stipulated in Article 5/2(f) of the Law.
TRANSFER OF PERSONAL DATA
o complete and manage reservations made through the Villa No:44 website, your personal data may be shared with the accommodation facility where you made the reservation within the country.
In addition, your personal data may be shared with Villa No:44's business partners, external service providers, and relevant public institutions and organizations in accordance with the conditions specified in Articles 8 and 9 of the Law and as required to fulfill legal obligations. If you have given your consent for the processing of personal data for marketing, profiling, and advertising activities, your data may also be transferred to solution partners who carry out these activities on behalf of Villa No:44.
METHODS OF COLLECTING PERSONAL DATA
Villa No:44 may collect your personal data through electronic channels, including call centers and email, as well as through reservation forms, membership registration forms, live support panels, and web analysis tools available on the website and mobile application. Additionally, personal data may be obtained through cookies used on the website and mobile application.
For detailed information about cookies, please refer to the Cookie Policy.
YOUR RIGHTS AS A DATA SUBJECT
As a data subject, you have the right to contact Villa No:44 and:
- Learn whether your personal data is being processed,
- Request information if your personal data has been processed,
- Learn the purpose of processing your personal data and whether it is being used for its intended purpose,
- Know the third parties to whom your personal data has been transferred domestically or internationally,
- Request the correction of incomplete or inaccurate personal data and have the corrections notified to third parties,
- Request the deletion or destruction of your personal data in case the reasons requiring its processing cease to exist, despite its lawful processing, and have this request communicated to third parties,
- Object to the processing of your data solely through automated systems, which produces adverse results for you,
- In case you suffer damage due to the unlawful processing of your personal data, request the compensation of such damage.
If you submit your requests related to the above rights to Villa No:44, Villa No:44 will conclude the request as soon as possible, within thirty days at the latest, depending on the nature of the request. However, if the process requires an additional cost, Villa No:44 may charge the fee specified in the tariff determined by the Personal Data Protection Board.
